Return Policy

Refund Policy of Kitchen Appliances

This Refund Policy (“Policy”) applies to the following purchases: All products purchased through our website or store

1. General
   (a) We offer refunds, repairs and replacements in accordance with the Consumer Law and on the terms set out in this Refund Policy (“Policy”).

(b) Any benefits set out in this Policy may apply in addition to consumer’s rights under the Consumer Law.

(c) Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.

2. Cancellation and Change of Mind
   (a) In the event that you receive the products or services you have purchased, as stated, but that you simply change your mind, we may, at our discretion, offer you a refund or exchange, provided that:

• (i) You notify us within 24 hours of receipt.
• (ii) The following conditions are satisfied:
  – unused
  – undamaged
  – must be in original packaging

(b) Delivery charges may apply

3. Products Damaged During Delivery
   (a) In the event that the product you ordered has been damaged during delivery:

• (i) Please contact us as soon as possible.
• (ii) Any damaged product must be returned in the condition in which it was received, together with any packaging and other items which you received with the damaged product.

(b) We will arrange to repair or collect the damaged product and replace it with an equivalent product, or to refund it, provided that you have contacted us within 24 hours from the date of receiving the product.

4. Exceptions

(a) Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for a product or service purchased by you if:

• (i) You misused the said product in a way which caused the problem.
• (ii) You knew or were made aware of the problem(s) with the product or service before you purchased it.
• (iii) You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted.
• (iv) Any other exceptions that apply under the Consumer Law.

5. Shipping Costs for Returns
   The customer is responsible for all return shipping costs. Customer must arrange for return shipping to nominated address advised by our customer service team.
6. Response Time
   We aim to process any requests for repairs, replacements or refunds within 1 week receipt.
7. How to Return Products
   (a) You can contact us using the contact email provided at the end of this Policy to discuss a return using the information.

(b) To be eligible for a refund, repair or replacement, you must provide proof of purchase.

8. Contact Us
   (a) If you wish to speak to us about this Policy or about any refund, repairs or replacements, please contact us at: [email protected]

DAMAGES

Any visible damage should be reported to our sales team within 48 hours after delivery.

If you receive an item that is damaged, please do not install or use the product,

If you use the product, then this will be deemed as you will have accepted the goods and  we can’t take the item back or exchange it.

Therefore, it is imperative you contact us straight away and do not use or install the item.

If an item is damaged on delivery it needs to be returned with its original packaging, we will not accept any goods as damaged if you do not have the original box/packaging.

Faulty goods

Claims regarding faulty goods will be subject to the terms and conditions of the manufacturer’s warranty but this does not affect your statutory rights. If your product appears not to be functioning correctly, please first check the manufacturer’s instruction book and follow the fault-finding guide. If a product has been installed the manufacturer will need to send a service engineer to inspect the appliance to establish the nature of the fault. Please remember if a product is found to be installed incorrectly the manufacturer reserves the right to charge for the service call.

Exchange of Faulty Goods

When an item is deemed not repairable by the manufacturer within the warranty period, they will issue you with an “Uplift Number” This is an authorisation for us to exchange the goods. You can then choose to exchange the product for a like for like product or choose a different product. If you choose a different product then if it is more expensive you will need to pay the difference if it’s cheaper, we will refund the difference. If you choose not to have a replacement and just want a refund, then you will be charged a fair usage charge for the period you have had the product